Email templates

This feature is used to manage the email content in OS Services Booking. There are several email templates in the system like notification emails, order status changed, order cancellation notification v.v. In some cases, you will want to change the layout of those emails to make them suit your system.

Email fields

PropertyDescription
Key Email key, this is read only field, we can’t change it.
Subject Email title, this value will be shown at the title of email
Content Email content

Email tag

Email tags are the tokens. They will be replaced by real data when the system process to send emails. When you edit email content, please do not change the email tags. Once you remove one tag at email content. The data is used to replace that tag won’t be shown.

PropertyDescription
{Name} Customer’s name.
{Email} Customer’s email
{Phone} Customer’s phone
{Country} Customer’s country
{Zip} Customer’s zip code
{Address} Customer’s address
{Notes} Customer’s notes
{BookingID} Order ID number
{Services} All the services have been booked by customer in order
{Total} Order Total amount
{Deposit} Deposit amount
{CancelURL} Booking request cancellation url

Email templates

booking_reminder The reminder email, it will be sent to customer X days before the appointment
confirmation_email Confirmation email, it will be sent to customer
payment_message Payment complete notification email, it will send to customer when they complete the payment
employee_notification This email will be sent to employee’s email address when someone made appointment booking request to him(her)
admin_notification The notification email that will be sent to administrator when customer make an appointment booking request
admin_order_cancelled The notification email that will be sent to administrator when the order request is cancelled employee_order_cancelled The notification email that will be sent to employee when the order request is cancelled new_free_slot Email will be sent to customer who signed in to Waiting list of specific timeslot
employee_notification_new Email will be sent to employee when he(she) is booked in one order. This email will contain one or more order item(s)
employee_order_cancelled_new Email will be sent to employee when the order is cancelled. This email will contain one or more order item(s).